Privacy policy

This Privacy Policy explains how VSMG LTD collects, uses, stores, and protects your personal data when you visit or make a purchase through our website. We are committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in accordance with applicable data protection laws.

1. Information We Collect

We may collect personal information that you voluntarily provide when using our website, including but not limited to your name, email address, billing address, delivery address, payment-related information, and order details.

We may also collect limited technical information automatically, such as IP address, browser type, device information, and basic website usage data. This information is used solely to ensure website functionality, security, and performance.

2. How We Use Your Data

VSMG LTD uses personal data only where necessary and for legitimate business purposes, including:

Processing and fulfilling customer orders
Managing payments and deliveries
Communicating order confirmations, updates, and customer support responses
Improving website functionality and user experience
Complying with legal, accounting, and regulatory obligations

Personal data is never used for purposes beyond those described in this policy without your consent.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

The performance of a contract (order processing and delivery)
Compliance with legal obligations
Legitimate business interests, where these do not override your rights and freedoms
Your consent, where applicable

4. Third-Party Data Sharing

Customer data is shared only with trusted third-party service providers where necessary to operate our business. This may include payment processors, delivery couriers, and technical service providers.

All third parties are required to process personal data securely and in compliance with applicable data protection regulations. VSMG LTD does not sell, rent, or trade customer data and does not share personal information for marketing or advertising purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Secure systems and reputable service providers are used to safeguard customer information.

6. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Once data is no longer required, it is securely deleted or anonymized.

7. Your Rights

In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), you have the right to:

Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to certain types of processing
Request data portability where applicable

Requests related to personal data can be made using the contact form available on our website.

8. GDPR Compliance

VSMG LTD complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws within the United Kingdom and the European Union. We ensure that personal data is processed lawfully, fairly, and transparently.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page.

10. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via the contact form on our website.